Shipping Policies

Thank you for shopping with us.

This shipping policy outlines the terms and conditions regarding the shipment of products purchased from our website.

By placing an order with us, you agree to the following terms:

Shipping Methods and Delivery Times

All domestic (UK) orders are shipped via inpost/royal mail. 

All international orders are shipped using royal mail international (tracking available)

- If your region is not available, please contact us via instagram. 

- Please note International orders may be subject to additional customs clearance and import duties, which are the responsibility of the recipient. 

 All orders are shipped within 24hrs of the order being placed. 

Please allow 1-4 business days for your order to arrive, if there are any delays please reach out to us and we can investigate. 

- Delivery times may vary depending on the destination

Shipping Rates

Domestic Rates: £3.99 for orders under £50, FREE for orders over £50

International Rates: £14.99 for EU orders, £29.99 for NA/AUS orders.

Order Tracking 

A tracking number will be provided once the order has shipped, you can access this through the carriers website. 

If your shipment is delayed please contact us via instagram. 

Refunds & Returns

If a package is returned to us as undeliverable , we will notify you and arrange for reshipping or a refund (excluding shipping fees)

PLEASE NOTE we only accept returns if the item is damaged in transit or is not as described. 

We provide accurate descriptions and measurements to avoid any inconveniences for us and the customer.

Contact Info

For any questions or concerns regarding this shipping policy, please contact us at solleruk@outlook.com

We also actively respond to instagram dms daily @solleruk

(Soller) reserves the right to update/change all policy stated without any prior notice.